Poly VideoOS Integration Guide

This document serves as a comprehensive guide that outlines the steps required to integrate HP | Poly VideoOS devices with the NetSpeek platform.

Note

There are two paths for integrating HP | Poly devices with NetSpeek – the Poly Lens integration, and the VideoOS integration at a device’s local IP address described in this guide. Some organizations may want to use one method or the other, while some may want to orchestrate HP | Poly devices in their environment with both methods in parallel. Contact your NetSpeek representative to discuss this decision in more detail.

Prerequisites

Before beginning the integration, confirm the following:

  • Your HP | Poly devices are powered on and connected to a network that is routable to/from your NetSpeek Edge.
  • You have deployed a NetSpeek Edge VM as described here: https://docs.netspeek.ai/netspeek-edge-installation-guide/
    • Note: This integration requires an Edge running software version 1.1.1 or later.

Supported device families (VideoOS)

  • Poly Studio X30, X50, X70
  • Poly Studio X32, X52, X72
  • Poly G7500 and Studio G62

Step 1. Ensure Poly VideoOS Device Configuration Readiness

The NetSpeek Edge VM will use the Poly REST API to communicate over HTTP/HTTPS.

Follow standard installation procedures for Poly VideoOS endpoints including OOB (Out of Box) setup, provisioning, and configuration according to your organization’s preferences. It is generally considered a best practice to to change the device’s admin password from Poly’s documented default.

Step 2. Add Device to NetSpeek Room Canvas

Device Provisioning Flow

  1. In the NetSpeek Console, navigate to Room Management
  2. Select the room you wish to add your HP | Poly Device to
  3. Click Launch Room Canvas
  4. Click Add device to room
  5. Choose your desired device from the manufacturer → device model list.
  6. Configure the appropriate values, and in the “Integrations” section, select a previously created NetSpeek Edge VM integration. Ensure that the Edge VM is on a network that can reach the device’s configured IP address.
  7. In the configuration panel, enter the following fields:
    • Device IP Address (static/reserved IP, or DHCP)
    • Serial Number
    • Endpoint Username – Device admin username (e.g. “admin”)
    • Endpoint Password – Password for the username above

Verification

Once the relevant settings described above are configured, to validate the integration:

  • Select a Poly device in the NetSpeek console, open the Device Actions Tab, and select an available device action. It is generally advisable to test by dispatching a non-intrusive command such as a Get Status.
  • On the device, observe the selected action occurring.

Troubleshooting

Connection Issues

  • Confirm the IP address is correct and routable from the network segment where the NetSpeek Edge VM is deployed.
  • Ensure the port used is not blocked by firewall rules on the machine running your NetSpeek Edge.

Support

If you run into any issues during onboarding or have questions, contact NetSpeek Support at support@netspeek.com.