Neat Pulse Integration Guide

This document serves as a comprehensive guide that outlines the steps required to integrate a Neat Pulse tenant with the NetSpeek platform.

Note

As of NetSpeek’s platform version 1.9 release in July 2026, the method of configuration for devices orchestrated through Neat Pulse has changed.

  • Neat devices are now identified by serial number rather than their Neat Pulse device ID, for ease of use and reliability reasons. Make sure your Neat endpoints have their accurate serial number as part of their configuration.
    • Neat devices without a configured serial number will continue to use their Neat Pulse device ID as the fallback for now, though please note that NetSpeek intends to deprecate the ability for users to configure Pulse device IDs in Q4 2026, at which point serial number will be the only permitted method of configuration.

Prerequisites

Before beginning, confirm the following:

  • Neat devices are powered on, connected to the network, and registered to your Neat Pulse tenant.
  • You have Owner access to your Neat Pulse tenant, in order to manage API Keys.
  • Your Neat Pulse tenant is on a paid plan with access to the Neat Pulse API.
  • You have access to your NetSpeek tenant with permission to manage Connectors.

Terminology change, October 2026

The device and tenant level “Connector” configurations were previously called “Integration” and have been renamed in both the NetSpeek portal interface, and NetSpeek Docs.

Step 1: Prepare the Neat Pulse Environment

The Neat Pulse documentation guides the Neat device administrator through the various steps of tenant orchestration, such as managing users, configuring location hierarchy, and enrolling devices. This NetSpeek guide assumes these Pulse readiness steps have been completed, and that Neat devices are enrolled and operational in Neat Pulse.

Create an API Key in Pulse for use in the NetSpeek Connector

In Neat Pulse, navigate to Settings → API Keys and click “Create API Key”

In the interface to create an API key, give the key an identifiable name, and ensure the Scopes of both Read and Write are enabled (this is necessary for NetSpeek to fully orchestrate Neat devices, including the use of control commands).

Note

Some Neat Pulse tenants may expose an additional permission related to API rotation – see Neat’s apiKeysRotate documentation for details. Rotation is a permission on Neat’s side, and does not enforce rotation or key expiry.

NetSpeek does not currently support Neat Pulse key rotation, thus only the Read and Write scopes remain required, and the rotation-related scope is optional as it is not used. NetSpeek may support rotation in a future platform release – enable the rotation permission scope when creating the key in Neat Pulse if you would like the key to be compatible with a possible rotation feature.

In the following screen, you are shown a confirmation of the key’s creation and given the opportunity to copy the key and close the window. Store the key according to your organization’s policies – as shown in the next image, the key will not be fully visible again after this step.

Note that in the image below, only the first few characters e32eab are shown, and the full key from above is no longer visible. You will need the full key to paste into the NetSpeek interface in Step 2.

Step 2: Configure Neat Pulse in NetSpeek (Tenant Connector)

  1. Ensure you have selected the desired tenant/sub-tenant with the selector in the upper left of the portal interface, and click “Connectors” in the Platform configuration list at the lower left.
  2. Click “+ Add Connector”
  3. Enter an Connector Name (as an example format, Neat Pulse – YourOrgName - YourTenantID).
  4. Set Connector Type = Neat Pulse
  5. (Optional) Enter a description, with details other NetSpeek users may need to know.
  6. Set Connector State = Active.
  7. Enter your Organization ID and API Key.
    • The Organization ID is also known as your Neat Pulse tenant identifier.
    • The API Key is created in your Pulse tenant’s settings as described in Step 1, to allow an external application (in this case NetSpeek) to connect to your Neat devices. For more details on these topics, see Neat’s API management documentation.
  8. Click Create new Connector / Update Connector.

Step 3: Gather Serial Numbers from Pulse-Enrolled Devices

1. In the Neat Pulse Dashboard, use hierarchy navigation or filters to create a view containing the device(s) you want to onboard into NetSpeek.

2. On each room or group of devices, open the Settings (three dots) menu → Export CSV.

The example above describes the export process for the devices in a single room. To bulk-export device information about a larger group of systems, de-select the Spaces checkmark in the Pulse list interface, and select the Rooms containing the devices you wish to export info for, as shown in the image below.

3. Open the CSV file(s) in Microsoft Excel, MacOS Number, Google Sheets, or similar program and copy the Serial Number(s) of the device you want to onboard.

A previous version of the Neat Pulse Connector from NetSpeek used the Pulse ID (aka “Neat Pulse device ID”) value; as described in the next step, NetSpeek has transitioned to Serial Number values for Neat device configurations and will be fully deprecating the use of Pulse ID / device ID in Q4 2026.

Note also that the Pulse export provides many data points about the devices – ensure the Serial Number value is configured in NetSpeek.

Step 4: Add Device to NetSpeek Room Canvas

  1. From a new WorkSpace, select Locations and search for or navigate to the Room the device will reside in.
  2. Select the room you wish to add your Neat device to
  3. The Room Canvas opens by default.
  4. Click “Add Devices” and then “Create new“
  5. Choose your desired device from the manufacturer → device model list.
  6. Configure the appropriate values, and in the “Connectors” section, select the previously created Neat Pulse connector from Step 2.
  7. In the configuration panel, enter the following fields:
    • Serial Number (this is the only requirement for the Neat Pulse Connector)

Note

For rooms with multiple Neat hardware components, the serial number value will need to be added individually to NetSpeek for each hardware item. In this guide’s example shown in Step 3, this means that the Neat Pad with serial number ending 0569 must be added and saved, then a new device must be added to the NetSpeek Room Canvas for the Neat Bar with serial number ending 0304.

For rooms with multiple components such as Neat Centers, Neat Pads, Neat Boards, or other Neat devices, all hardware devices must be configured into the NetSpeek Room Canvas with their individual serial numbers.

Verification

Once the relevant settings described above are configured, to validate the Connector:

  • Select a Neat device in the NetSpeek console, open the Device Actions Tab, and select an available device action. It is generally advisable to test by dispatching a non-intrusive command such as a Get Status.
  • On the device, observe the selected action occurring.

Support

If you run into any issues during onboarding or have questions, contact NetSpeek Support at support@netspeek.com.