Logitech Sync Integration Guide

This document serves as a comprehensive guide that outlines the prerequisites required to successfully integrate Logitech devices with the NetSpeek platform. By meeting these requirements, users can ensure that Logitech hardware is properly managed through Logitech Sync.

Note: There are two paths for integrating Logitech devices with NetSpeek – the Logi Sync API available through Logitech’s cloud offering, and the CollabOS API at a device’s local IP address documented here. Some organizations may want to use one method of the other, while some may want to orchestrate Logitech devices in their environment with both methods in parallel. Contact your NetSpeek Solutions Consultant to discuss this decision in more detail.

Enabling NetSpeek Integration on Logitech Sync

Prerequisites

Before beginning the integration, confirm the following:

  • Logitech devices are already enrolled in Logitech Sync and connected to your organization.
  • You have Admin access to your Logitech Sync portal.
  • You have access to your NetSpeek workspace with permissions to manage Customer Integrations.
  • You have a Paid Account in the Logitech Sync portal – the Sync API is not available at the free/Basic tier.

Step 1: Retrieve Your Sync Cloud API Credentials (Logitech Sync)

  1. Log in to the Logitech Sync portal.
  2. In the left sidebar click System.

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  1. You’ll be met with another dashboard. In the menu at the top click Sync Cloud API

    Sync cloud API.png
  1. Locate your Organization ID and Generate a new Certificate .
    • Copy your Organization ID (2) and paste somewhere safe for later.
    • Generate a new certificate (1) and do the same with the generated Certificate and Private Key contents.
    • Note that Logitech Sync permits a maximum of two API certificates, regardless of the subscription tier.

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Step 2: Configure Logitech Sync in NetSpeek (Customer Integration)

  1. In the NetSpeek web app, click your User Avatar (bottom-left) → Settings.

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  2. Click Tenant Management (1), and select your Organization (2)

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  1. Click Integrations (3) then click Add Integration (4)

    Screen Shot 2025-10-06 at 3.52.36 PM.png
  1. Click + Create new integration.
  2. Enter a Name (e.g., LogiSync – HQ).
  3. Set Integration Type = Logitech Sync.
  4. Set Integration State = Active.
  5. Enter your Organization ID, Certificate Content and Private Key Content.

    Screen Shot 2025-09-12 at 11.11.58 AM.png
  1. Click Create new integration / Update integration.

Verification

  • Your Logitech Sync–managed devices will automatically become available for monitoring and control in NetSpeek.
  • Back in the NetSpeek portal, select the Logi device, open the Device Integrations tab, and ensure the device displays as Connected/Paired for Logitech Sync.

Support

If you run into any issues during onboarding or have questions, contact NetSpeek Support at support@netspeek.com.