Logitech Sync Integration Guide

This document serves as a comprehensive guide that outlines the steps required to integrate Logitech devices with the NetSpeek platform through Logitech Sync.

Note

There are two paths for integrating Logitech devices with NetSpeek – the Logi Sync API available through Logitech’s cloud offering, and the CollabOS API at a device’s local IP address documented here. Some organizations may want to use one method or the other, while some may want to orchestrate Logitech devices in their environment with both methods in parallel. Contact your NetSpeek representative to discuss this decision in more detail.

Prerequisites

Before beginning the integration, confirm the following:

  • Logitech devices are already enrolled in Logitech Sync and connected to your organization.
  • You have Admin access to your Logitech Sync portal.
  • You have access to your NetSpeek tenant with permissions to manage Integrations.
  • You have a Paid Account in the Logitech Sync portal – the Sync API is not available at the free/Basic tier.

Step 1: Generate or Retrieve Your Sync Cloud API Credentials (Logitech Sync)

  1. Log in to the Logitech Sync portal.
  2. In the left sidebar click System.
  1. In the System dashboard, in the menu at the top, click Sync Cloud API
  1. Locate your Organization ID and Generate a new Certificate .
    • Locate your Organization ID (2) and store it for later use in the NetSpeek integration.
    • Generate a new certificate (1) and store the generated Certificate and Private Key contents according to your organization’s policies.
    • Note that Logitech Sync permits a maximum of two API certificates, regardless of the subscription tier.

Step 2: Configure Logitech Sync in NetSpeek (Tenant Integration)

  1. In the NetSpeek portal, navigate to Tenant Management (settings cog icon)→ Integrations within your desired tenant (you may have access to multiple tenants / sub-tenants – if so, ensure you are configuring the integration in the proper place).
  2. Click “+ Add Integration”
  3. Enter an Integration Name (as an example format, Logi Sync – YourOrgName - YourTenantID).
  4. Set Integration Type = Logitech Sync.
  5. (Optional) Enter an Integration description, with details other NetSpeek users may need to know.
  6. Set Integration State = Active.
  7. Enter your Organization ID, Certificate Content and Private Key Content
  8. Click Create new integration / Update integration.

Step 3. Add Device to NetSpeek Room Canvas

  1. In the NetSpeek Console, navigate to Room Management
  2. Select the room you wish to add your Logitech Device to
  3. Click Launch Room Canvas
  4. Click Add device to room
  5. Choose your desired device from the manufacturer → device model list.
  6. Configure the appropriate values, and in the “Integrations” section, select the previously created Logitech Sync integration from Step 2.
    • Serial Number must be configured (the Logitech Sync integration is based on device serial number)

Verification

Once the relevant settings described above are configured, to validate the integration:

  • Select a Logitech device in the NetSpeek console, open the Device Actions Tab, and select an available device action. It is generally advisable to test by dispatching a non-intrusive command such as a Get Status.
  • On the device, observe the selected action occurring.

Support

If you run into any issues during onboarding or have questions, contact NetSpeek Support at support@netspeek.com.