This document serves as a comprehensive guide that outlines the prerequisites required to successfully download logs from the NetSpeek platform. By meeting these requirements, users can access the local web UI and download device logs directly from the NetSpeek Edge.

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Log Retrieval for the NetSpeek Edge Client Web UI

Prerequisites

Before beginning the integration, confirm the following:

• You have deployed a NetSpeek Edge client as described here: https://support.lena.netspeek.ai/servicedesk/customer/portal/1/article/439386113

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1. Sign In to the Edge Web Interface

1. Open a browser and navigate to:

http://<vm-ip>:8080

2. Enter your configured passcode to log in.

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2. Open the Settings Page

1. After logging in, look at the left-side menu.
2. Click Settings.

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3. Download the Logs

1. On the Settings page, locate the Download button next to Download Logs as depicted below.
2. Click it to begin downloading the log file.

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4. Confirm Browser Prompts (If Shown)

Because the Edge runs on HTTP (no HTTPS), your browser may display a security prompt such as:

• “This file may be unsafe—Keep anyway?”
• “Are you sure you want to download this file?”

Select Keep, Download, or Confirm, depending on your browser.

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5. Report a Bug & Submit Logs on the NetSpeek Support Portal

After downloading your log file, you can open a support request using the NetSpeek Jira Service Desk.

1. Go to:
   https://support.lena.netspeek.ai/
2. Select Report a Bug.
3. Enter your email address and a detailed summary of the issue.
4. Attach the log file downloaded from your Edge in Step 3.
   
   
5. Submit the ticket.

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Support

If you run into any issues following this procedure or have questions, contact NetSpeek Support at support@netspeek.com.